We are looking for an experienced User Researcher to support an established digital programme and be responsible for planning and delivering user research to understand user needs, behaviours and challenges. You'll be using findings to help shape the design and delivery of effective digital services.
The role involves working closely with multidisciplinary teams and stakeholders, ensuring that user needs and research evidence are embedded throughout service design and development.
Key Responsibilities:
- Plan and conduct user research to understand user needs, behaviours and challenges.
- Select and apply appropriate qualitative and quantitative research methods.
- Analyse research findings and translate them into clear, actionable insights.
- Work collaboratively with multidisciplinary digital delivery teams.
- Engage with stakeholders to communicate research findings and insights.
- Ensure user needs and research evidence inform service design and development.
Key Skills & Experience:
- Active SC clearance is required.
- Strong experience planning and conducting user research.
- Experience selecting and applying appropriate qualitative and quantitative research methods.
- Ability to analyse research findings and translate them into clear, actionable insights.
- Experience working within multidisciplinary digital delivery teams.
- Strong stakeholder engagement and communication skills.
- Previous Government or public sector experience is highly desirable.
