We are hiring an experienced User Researcher to support a major digital transformation programme within UK Central Government.
This is an excellent opportunity to work on high-profile, complex public services that have a significant impact on citizens, businesses and frontline operations. Previous experience conducting research with vulnerable or hard-to-reach user groups would be particularly beneficial.
The role is primarily remote, with occasional attendance required for collaborative UCD workshops, typically up to one day per month onsite. The initial contract is for 6 months, with extensions highly likely.
Key Responsibilities
- Plan, design and conduct user research throughout the delivery lifecycle
- Select and apply appropriate qualitative and quantitative research methods
- Analyse and synthesise research findings into clear, actionable recommendations
- Communicate complex user needs effectively to technical and non-technical stakeholders
- Influence product and service decisions through evidence-based insights
- Facilitate workshops, stakeholder sessions and research playbacks
- Work within a multidisciplinary agile team to embed user-centred design principles
- Ensure research activities align with government standards and recognised best practice
- Support inclusive research approaches across a diverse range of users
Essential Experience
- Proven experience as a User Researcher within UK Central Government
- Strong experience delivering research across complex digital transformation programmes
- Excellent stakeholder management and communication skills
- Experience working within multidisciplinary agile delivery teams
- Ability to translate research findings into practical recommendations and service improvements
- Strong workshop and facilitation skills
- Experience managing multiple stakeholder groups and competing priorities
- Confidence presenting findings and recommendations to senior stakeholders
- Active SC Clearance
Desirable Experience
- Experience working within a major UK government department or similarly complex public-sector environment
- Familiarity with GDS Service Standards and the wider Government Digital Service ecosystem
- Experience within large-scale transformation or operational service environments
- Knowledge of accessibility and inclusive research practices
- Experience conducting research with vulnerable, sensitive or hard-to-reach user groups
