Are you an Interaction Designer who enjoys solving complex challenges and turning complicated processes into simple, seamless user experiences?
We're recruiting for an exciting opportunity to influence the redesign of established digital services as part of a significant modernisation programme. You'll have the freedom to explore new approaches, challenge existing ways of working and bring ideas to life through wireframes, prototypes and user testing.
Working alongside a team of digital specialists, you'll help define practical, accessible solutions that improve how people interact with essential online services.
Key Responsibilities:
- Create, develop and iterate interaction designs based on user needs, research findings and service requirements.
- Analyse existing user journeys and identify opportunities to improve usability, accessibility and overall user experience.
- Develop user flows, wireframes and interactive prototypes to communicate potential design solutions.
- Design intuitive interactions for complex transactional services and end-to-end digital journeys.
- Collaborate closely with User Researchers to test, validate and refine design concepts using real user feedback.
- Work alongside Service Designers and Content Designers to deliver coherent, joined-up user experiences.
- Engage with Product Managers, Business Analysts, Architects and Engineering teams to understand technical constraints, dependencies and delivery considerations.
- Ensure designs align with accessibility standards, inclusive design principles and established government design guidelines.
- Contribute design evidence, insights and recommendations to discovery outputs and future delivery options.
Skills & Experience Required:
- Proven experience as an Interaction Designer within Agile/Scrum delivery environments.
- Strong background designing complex digital services, transactional platforms or large-scale transformation programmes.
- Demonstrable experience supporting discovery phases and exploring future service design options.
- Excellent skills in interaction design, user flows, wireframing and prototyping.
- Strong understanding of accessibility, inclusive design and user-centred design principles.
- Experience using user research, usability testing and evidence to inform and iterate designs.
- Ability to simplify complex processes, business requirements and technical challenges into intuitive digital experiences.
- Experience working within multidisciplinary digital delivery teams.
- Strong collaboration skills.
- Excellent stakeholder engagement, communication and problem-solving capabilities.
Desirable Experience:
- Previous experience working on government or public sector digital transformation programmes.
- Familiarity with Government Digital Service (GDS) standards and the GOV.UK Design System.
- Experience designing services within large, complex or highly regulated organisations.
- Understanding of WCAG accessibility standards and inclusive interaction design practices.
- Experience modernising legacy digital services or supporting migration to new platforms.
- Experience designing services involving multiple user groups, intermediaries or complex end-to-end journeys.
