We are looking for a skilled Business Analyst to join a multidisciplinary Agile Scrum team, supporting a critical discovery phase focused on understanding existing services, identifying opportunities for improvement and defining viable solutions for future delivery.
This is an excellent opportunity to work on a high-profile digital transformation programme, collaborating with business and technical specialists to influence strategic decisions and shape future services.
Key Responsibilities:
- Lead and facilitate discovery workshops with business, technical and programme stakeholders.
- Gather, analyse and document complex business and technical requirements.
- Map user journeys, business processes, system dependencies and capability gaps.
- Collaborate closely with Product Owners, Architects, UX Designers, Researchers and Engineering teams.
- Assess the impact of proposed changes across existing digital services, systems and platforms.
- Translate complex requirements and findings into clear, actionable discovery outputs.
- Support options analysis, cost considerations and recommendations for future delivery.
- Identify risks, dependencies and opportunities to improve service efficiency and user experience.
Skills & Experience Required:
- Proven experience as a Business Analyst within Agile/Scrum delivery environments.
- Strong background working on complex digital transformation or technology programmes.
- Experience supporting discovery phases, requirements gathering and solution development.
- Excellent workshop facilitation, stakeholder engagement and communication skills.
- Strong experience in business process mapping, requirements analysis and dependency management.
- Ability to bridge the gap between business needs and technical solutions.
- Experience working within multidisciplinary teams alongside Product, Architecture, Design and Engineering.
- Strong analytical and problem-solving skills, with the ability to turn complex information into clear recommendations.
Desirable Experience:
- Previous experience delivering digital transformation within large, complex or highly regulated organisations.
- Exposure to public sector or government digital services.
- Understanding of service design, user-centred design and Agile delivery principles.
- Experience contributing to options appraisals, feasibility assessments and business cases.
